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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

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RyanGSteele wrote:

 

Can someone please clarify whether the adobe_prtk.exe commands are meant to be run on each client, i.e. as part of an installation script? Or do I somehow serialize the installation media?

 

Neither the instructions at http://helpx.adobe.com/photoshop-elements/kb/photoshop-element-12-sile nt-install.html or in this thread make this clear.

 

If, in fact, these commands are meant to be run on each client as part of the install script, how do I programmatically determine whether the activation has completed successfully? If someone can provide a sample installation script which implements some reasonable error handling, that would be helpful.

AFAIK you only need to generate the prov.xml file once. Then when you've installed PSE 12 to a client, run APTEE as follows (on the target machine, as part of your deployment script):

adobe_prtk.exe --tool=VolumeSerialize --provfile="prov.xml"

 

Obviously you need to supply correct paths to aptee executable as well as the prov.xml file.

 

APTEE returns error level 0 if everything is well, which is good enough for me. I used this to copy a dummy log to the target machine, indicating if activation went well. Batch script example as follows (taken from my mind, might contain errors):

 

@echo off

"%PROGRAMDATA%\APTEE\adobe_prtk.exe" --tool=VolumeSerialize --provfile="%PROGRAMDATA%\APTEE\prov.xml"

if %errorlevel% == 0 copy /y dummylog.log "%PROGRAMDATA%\APTEE\PSE12_APTEE_Status.log"

 

HTH

Pelle


Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

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Thanks Pelle, that's exactly the info I needed.

 

For anyone else who is deploying with something like Microsoft System Center 2012 Configuration Manager (SCCM), here's the batch file I used to install and serialize:

 

 start "Photoshop Elements 12 Setup" /wait "%~dp0setup.exe" /UL1033 /V"SERIALNUMBER=XXXX-XXXX-XXXX-XXXX-XXXX-XXXX COUNTRY=39 NODESKTOPICON=1"
if errorlevel 1 exit /b %errorlevel%
"%~dp0adobe_prtk.exe" --tool=VolumeSerialize --provfile="%~dp0prov.xml"
if errorlevel 1 exit /b 1

 

I just copied the adobe_prtk.exe and the prov.xml into the root of the deployment folder, along with this batch file. Replace the XXXX's with your own serial number, of course. I've added the NODESKTOPICON=1 as we prefer not to have the desktop shortcut created.

 

The first "if errorlevel" statement will make sure the MSI error code gets returned to the deployment process in case the installation fails for some reason. The second one returns an errorlevel of 1 if the serialization fails for any reason, and I can go chase down the log file if I need further details. (Haven't tested this part so this is all theoretical.)

 

For those having trouble with automatic updates not being disabled or the EULA being displayed, check out http://helpx.adobe.com/photoshop-elements/kb/photoshop-element-12-sile nt-install.html. It has the updated instructions for creating the application.xml.override file.

 

Adobe: Please improve the documentation about suppressing the prompt for Adobe ID at the above link, and update http://helpx.adobe.com/photoshop-elements/kb/silent-install-instructio ns-photoshop-elements-1.html to indicate it applies to Photoshop Elements 11 only.

 

Edit: I realized after I posted this that if setup.exe required a reboot, my script would interpret that as an error and serialization would fail. Here's a second pass at my batch file which should work around that condition. I've explicitly set REBOOT=ReallySuppress in the setup variables so if a reboot is required, setup.exe will not perform the reboot but will instead exit with error code 3010. In that case, the serialization is still performed but the error code can't be passed back to the calling process (i.e. SCCM) since we need to pass error code 3010 to ensure the calling process knows a reboot is required. In that case, if serialization failed, we won't know about it. Hopefully serialization will still work if a reboot is pending. Warning: this code is untested.


start "Photoshop Elements 12 Setup" /wait "%~dp0setup.exe" /UL1033 /V"SERIALNUMBER=XXXX-XXXX-XXXX-XXXX-XXXX-XXXX COUNTRY=39 NODESKTOPICON=1 REBOOT=ReallySuppress"
if %errorlevel% equ 3010 goto rebootrequired
if %errorlevel% neq 0 exit /b %errorlevel%
"%~dp0adobe_prtk.exe" --tool=VolumeSerialize --provfile="%~dp0prov.xml"
exit /b %errorlevel% 
:rebootrequired
"%~dp0adobe_prtk.exe" --tool=VolumeSerialize --provfile="%~dp0prov.xml"
exit /b 3010

Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

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Another question. If we need to uninstall the software after it has been serialized using this technique, is there something special we need to do to deactivate the software to return the license, or does the uninstaller take care of that?

Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

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I have the exact same problem with, sign in form poping up, but the program can be used?

 

Have you found any solution to supress the sign in form once and for all?

 

/ Anders

Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

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I found a decent work around for the time being until Adobe gives a solution.

 

I used this tip here:

http://www.itninja.com/software/adobe/photoshop-elements/12-1001

"I found a quick & dirty way to get rid of the log-in prompt that appears when starting PSE12, which many people find annoying:

 

1. Rename %ProgramFiles(x86)%\Common Files\Adobe\OOBE\PDApp\core\PDapp.exe to PDapp.old (or something)

2. Copy notepad.exe to the path above and rename it to PDapp.exe"

 

But found I get an error when you open Elements. To get around that I used nop.exe http://joenord.com/apps/nop/ and replaced PDapp.exe with it.

 

Now i get a clean open of Elements. No asking for sign in information.

 

Hope this helps!

Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

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I have not seen any issue with a sign in form popping up.

 

  • Did you make sure to add the --regsuppress=ss parameter when you generated your prov.xml file?
  • Did you create the application.xml.override file and save it in both locations as documented here?

 

One more thing I should mention: make sure that if you are copying and pasting any commands from this thread that the quotation marks (") haven't gotten converted to typographic quotes (). Particularly, this has happened in the comment from Romsinha above.

Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

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Hi all,

 

Anyone facing activation issue with PSE/PRE please send an e-mail to me at romsinha@adobe.com so that we may work towards a possible resolution.

 

Regards,

Romit Sinha

Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

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Hi Romsinha,

 

Rather than have everybody who is having trouble send you an email, wouldn't it be better to update the documentation at http://helpx.adobe.com/photoshop-elements/kb/photoshop-element-12-sile nt-install.html so that it actually has the correct information?

 

Also, can I suggest you update your comment at http://forums.adobe.com/message/6260649#5781206 to remove the typographic quotes and replace them with straight quotes? I think that would help resolve the issues some people are facing.


Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

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Hi RyanGSteele,

 

I will work upon to get the document updated for silent installation for Elements.

 

Regards,

Romit Sinha

Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

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Hi All,

 

Please follow the below mentioned steps:

 

 

Step 1: Command to install PSE 12:

 

                Start /wait "path to Setup.exe" /UL%LangCode% /V“SERIALNUMBER=%AOO volume license serial number%"

 

                                                                         Or

 

               cd “path to setup.exe” (enter) following with the command:

 

               start /w setup.exe /UL%LangCode% /V“SERIALNUMBER=%AOO volume license serial number%"

 

        e.g. start /w setup.exe /UL1033 /V”SERIALNUMBER=1111-1111-1111-1111-1111-1111”

 

              

 

Step 2: Command to Serialize PSE:

 

                 (a). Generate prov.xml:

 

  1. Download adobe prtk from: http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.
  2. Use the command to generate prov.xml:

                                      

                                  adobe_prtk --tool=VolumeSerialize --generate --serial=<Serial Num> --leid=V7{}PhotoshopElements-EMT12-Win-GM –regsuppress=ss

 

               (b). Serialize using the below mentioned command:

 

                        adobe_prtk --tool=VolumeSerialize --stream --provfile=”path to prov.xml”  (--stream is optional)

 

Kindly let me know in case of any further issues.

 

Regards,

Romit Sinha

Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

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Hi Romit,

 

Both of the command lines you posted have typographic quotes rather than straight quotes between the /V and SERIALNUMBER=. This will cause problems for anyone who tries to copy and paste these commands into their installation script.

 

Also, you may want to clarify that the command to create the prov.xml just needs to be run once, and that the prov.xml file can be saved in the same location as the installation media. It's just the VolumeSerialize command that needs to be run on each machine as part of the installation process.

Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

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I am trying to deploy a 50-user TLP licence of PSE12 to 50 PCs without having to visit each PC, as was possible with previous versions.

 

I have the silent install completing without error but the product is not activated, and needs me to sign in with an Adobe ID on each PC. Even once per PC, this is not acceptable for a network install.

 

Also I note that end users can Sign Out of the Adobe ID thereby deactivatingthe software for all users of the PC, until I revisit and sign in again. And no, we are not going to give all users the Adobe ID credentials. Even before events of the past week

 

The PSE12 install logs shows "Override files does not exist . Overwrite the value of Override dir to be a blank string" - it is not finding application.xml.override, even though the file is definitely accessible in the right places and is in UTF-8 format.

 

(In addition, therefore, updates are not suppressed.)

 

My hunch is that the application.xml.override mechanism has been removed from PSE12 because of the new Adobe ID sign-in requirement?

 

I'm aware that AMEE is not application to PSE deployment.

 

I'd be grateful for assistance on this.

 

Regards

William

Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

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I am having the same problem and as far I as I have been able to read the installation log files etc. it really seems that there has been a big change with the installation / registration procedures between Photoshop Elements 11 and version 12. Still, there doesn't seem to be any documentation available that would explain the chances.

 

I have used several hours with Adobe support but with zero luck.

 

Is it really mandatory to use Adobe ID to register the product - even when the product is volume licensed?

 

What has changed with application.xml.override?

The documentation is rather old: http://helpx.adobe.com/premiere-elements/kb/silent-install-instructions-premiere-elements- 4.html

Is there anything that would be related to version 12?

 

Btw, there is the same problem with Adobe Premiere Elements 12. I have been able to deploy previous versions, but now I am stuck with these registration problems. It is not an option to deploy software to large number of people and ask them to create Adobe ID and register the product - a product that is purchased by the company.

Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

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Licensing Identifiers (LEID): http://www.adobe.com/devnet/creativesuite/enterprisedeployment/licensing-identifiers.html

There is no mention of Adobe Photoshop Elements 12 nor Adobe Premiere Elements 11 on that site.

 

I tried with several different syntaxes to run the serialization / volumeserialization / regsuppress but I got error 14 everytime (Unknown error).

 

Does APTEE 6.2 really support Adobe Premiere Elements 12 + Adobe Photoshop Elements 12?

 

Quote from the APTEE 6.2 manual:

"The Adobe Provisioning Tookit Enterprise Edition is a command-line tool for supported platforms that helps you track and manage serialization of Adobe® products that you have deployed using the Adobe Application Manager Enterprise Edition."

 

Can you even use AAMEE to handle the deployment of Photoshop / Premiere Elements 12?


Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

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Hi William,

 

Please provide me with your contact number via private message so that I can assist you with this.

 

 

Regards,

Ashish

Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

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Thank you Romsinha!

This leid information was extremely useful.

 

The LEID's listed on Adobe website don't tell anything about Elements ver. 12. And that V7{} is something that I was missing. Correct LEID was visible in MSI file of Adobe Premiere Elements / Photoshop Elements (Property value named LEID), but it was something that I did not look at in the first place.

 

Prov.xml was now generated correctly with that LEID. I am now able to activate / deactivate installations correctly. I also added EULA parameters to the command:

adobe_prtk.exe --tool=VolumeSerialize --generate --serial="XXXX-XXXX-XXXX-XXXX-XXXX-XXXX" --leid="V7{}PremiereElements-EMT12-Win-GM" --regsuppress=ss --eulasuppress --eulaaccept

 

I would have two more questions:

1) Is there a simple way to disable Update functions and Adobe Product Improvement program with GPO / registry value / some configuration file?

Application.xml.override does not work as it did with version 11...

 

2) What happens if software gets online-activated to a computer that goes to offline state for a very long time - for years? Will the software remain activated until it is deactivated? Or does Elements 12 need an internet connection to maintain the activation of Elements 12?

Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

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Hi Romsinha,

 

using the command from step 1 I am still getting "Return Code = 14" = Unknown error

 

I'd be grateful for more help.

 

Regards,

Vojtech

Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

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Hi Romsinha,

 

thank you for the link. So code 14 means "Failed due to insufficient privileges"

But I am running same command as member Qbicle, also tried on 2 different machines as administrator, still same error.

 

Would you know for which there are insufficient privileges?

 

Regards,

Vojtech

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