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Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

October 6, 2013, 5:32 pm
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I am trying to deploy a 50-user TLP licence of PSE12 to 50 PCs without having to visit each PC, as was possible with previous versions.

 

I have the silent install completing without error but the product is not activated, and needs me to sign in with an Adobe ID on each PC. Even once per PC, this is not acceptable for a network install.

 

Also I note that end users can Sign Out of the Adobe ID thereby deactivatingthe software for all users of the PC, until I revisit and sign in again. And no, we are not going to give all users the Adobe ID credentials. Even before events of the past week

 

The PSE12 install logs shows "Override files does not exist . Overwrite the value of Override dir to be a blank string" - it is not finding application.xml.override, even though the file is definitely accessible in the right places and is in UTF-8 format.

 

(In addition, therefore, updates are not suppressed.)

 

My hunch is that the application.xml.override mechanism has been removed from PSE12 because of the new Adobe ID sign-in requirement?

 

I'm aware that AMEE is not application to PSE deployment.

 

I'd be grateful for assistance on this.

 

Regards

William

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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

October 17, 2013, 9:30 pm
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I am having the same problem and as far I as I have been able to read the installation log files etc. it really seems that there has been a big change with the installation / registration procedures between Photoshop Elements 11 and version 12. Still, there doesn't seem to be any documentation available that would explain the chances.

 

I have used several hours with Adobe support but with zero luck.

 

Is it really mandatory to use Adobe ID to register the product - even when the product is volume licensed?

 

What has changed with application.xml.override?

The documentation is rather old: http://helpx.adobe.com/premiere-elements/kb/silent-install-instruction s-premiere-elements-4.html

Is there anything that would be related to version 12?

 

Btw, there is the same problem with Adobe Premiere Elements 12. I have been able to deploy previous versions, but now I am stuck with these registration problems. It is not an option to deploy software to large number of people and ask them to create Adobe ID and register the product - a product that is purchased by the company.

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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

October 20, 2013, 10:12 pm
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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

October 21, 2013, 2:30 am
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Licensing Identifiers (LEID): http://www.adobe.com/devnet/creativesuite/enterprisedeployment/licensi ng-identifiers.html

There is no mention of Adobe Photoshop Elements 12 nor Adobe Premiere Elements 11 on that site.

 

I tried with several different syntaxes to run the serialization / volumeserialization / regsuppress but I got error 14 everytime (Unknown error).

 

Does APTEE 6.2 really support Adobe Premiere Elements 12 + Adobe Photoshop Elements 12?

 

Quote from the APTEE 6.2 manual:

"The Adobe Provisioning Tookit Enterprise Edition is a command-line tool for supported platforms that helps you track and manage serialization of Adobe® products that you have deployed using the Adobe Application Manager Enterprise Edition."

 

Can you even use AAMEE to handle the deployment of Photoshop / Premiere Elements 12?

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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

October 21, 2013, 2:44 am
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Hi William,

 

Please provide me with your contact number via private message so that I can assist you with this.

 

 

Regards,

Ashish

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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

October 22, 2013, 11:52 pm
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Hi HMwkr,

 

Please try the below mentioned steps to serialize Elements:

 

1. Generate prov.xml usng the command:

 

  adobe_prtk.exe --tool=VolumeSerialize --generate --serial=<<Volume SN>> --leid=”V7{}PhotoshopElements-EMT12-Win-GM” --regsuppress=ss

 

 

2. Serialize using the command:

 

  adobe_prtk --tool=VolumeSerialize --provfile="absolute path to prov.xml"

 

 

Please let us know whether it worked.

 

Regards,

Romit Sinha

 

 

 

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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

October 23, 2013, 4:48 am
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Thank you Romsinha!

This leid information was extremely useful.

 

The LEID's listed on Adobe website don't tell anything about Elements ver. 12. And that V7{} is something that I was missing. Correct LEID was visible in MSI file of Adobe Premiere Elements / Photoshop Elements (Property value named LEID), but it was something that I did not look at in the first place.

 

Prov.xml was now generated correctly with that LEID. I am now able to activate / deactivate installations correctly. I also added EULA parameters to the command:

adobe_prtk.exe --tool=VolumeSerialize --generate --serial="XXXX-XXXX-XXXX-XXXX-XXXX-XXXX" --leid="V7{}PremiereElements-EMT12-Win-GM" --regsuppress=ss --eulasuppress --eulaaccept

 

I would have two more questions:

1) Is there a simple way to disable Update functions and Adobe Product Improvement program with GPO / registry value / some configuration file?

Application.xml.override does not work as it did with version 11...

 

2) What happens if software gets online-activated to a computer that goes to offline state for a very long time - for years? Will the software remain activated until it is deactivated? Or does Elements 12 need an internet connection to maintain the activation of Elements 12?

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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

November 12, 2013, 8:31 am
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Hi Romsinha,

 

using the command from step 1 I am still getting "Return Code = 14" = Unknown error

 

I'd be grateful for more help.

 

Regards,

Vojtech

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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

November 12, 2013, 10:10 am
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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

November 13, 2013, 5:51 am
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Hi Romsinha,

 

thank you for the link. So code 14 means "Failed due to insufficient privileges"

But I am running same command as member Qbicle, also tried on 2 different machines as administrator, still same error.

 

Would you know for which there are insufficient privileges?

 

Regards,

Vojtech

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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

November 13, 2013, 6:12 am
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The linked document is not correct, as it applies to installation error codes, and I assume that the error code 14 you are refering to is generated by the provisioning toolkit.

 

If so, the oobelib.log file may give an indication why the error appears.

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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

November 13, 2013, 8:42 am
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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

November 15, 2013, 8:29 am
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I am also searching for a way to mass deploy this software on a lab of 40 iMacs. The pkg maker tool does not work with PS Elements 12. How do you mas deploy?

With over 9 hours of hold time, waiting for call backs that never happen, online chats that never happen, and a tech that messed up my machine, I have no faith in the bumbling idiots in the Vol Lic support center.

 

Mark

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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

November 19, 2013, 1:10 am
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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

December 3, 2013, 1:37 am
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Hi

 

I have the same issue. Each time i try to use adobe_prtk.exe i received an error 14.

 

I try on 2 different computer with admin rights.

 

What can i do ?

 

Rgds

 

Stéphane

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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

December 8, 2013, 10:55 pm
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Hello!

 

I did all required steps, as you mentioned above to serialize Adobe Elements 12, but it was not successfull. I had an return code=14 in oobelib.log.

What I did:

1) Installed "Adobe Photoshop Elements 12" on the machine

2) It has been successfully installed.

3) I opened "Command-line" cmd.exe as administrator (I have an administrative privileges on that machine)

4) Run following command:

adobe_prtk.exe --tool=VolumeSerialize --generate --serial="my_serial_number" --leid="V7{}PhotoshopElements-EMT12-Win-GM" --regsuppress=ss

where my_serial_number is my actually serial number with dashes.

5) After few seconds I got following:

          Copyright 2012 Adobe Systems Incorporated

        All rights reserved.

Return Code = 14

6) oobelib.log says following:

2013-12-09 10:48:05 [34556]  Adobe PRTK: __OOBELIB_LOG_FILE__

2013-12-09 10:48:05 [34556]  Adobe PRTK: *** Adobe PRTK tool START ***

2013-12-09 10:48:05 [34556]  Adobe PRTK: Adobe PRTK tool VolumeSerialize invoked

2013-12-09 10:48:05 [34556]  Adobe PRTK: .

2013-12-09 10:48:05 [34556]  Adobe PRTK: creating  .\prov.xml

2013-12-09 10:48:05 [34556]  OOBELib: *************OOBELib Session Starts*************

2013-12-09 10:48:05 [34556]  OOBELib: Version 6.2.0.43,6.2

 

 

2013-12-09 10:48:05 [34556]  PCDService: PCD Service in non-threaded mode

2013-12-09 10:48:06 [34556]  OPMWrapper: Failed in getting value for key in OPMGetValueForKey

2013-12-09 10:48:06 [34556]  OOBELib: Failed to get Proxy username in OPM DB

2013-12-09 10:48:06 [34556]  AXFBLicensing: Failed to load axlib.dll, trying again

2013-12-09 10:48:06 [34556]  AXFBLicensing: Failed to load axlib.dll, trying again with axlib in ACF

2013-12-09 10:48:06 [34556]  AXFBLicensing: All function pointers successfully retrieved

2013-12-09 10:48:06 [34556]  OOBELib: Received Params for Online Validation : Driver : ”V7{}PhotoshopElements-EMT12-Win-GM”, Caller : 3

2013-12-09 10:48:06 [34556]  OOBELib: received LEID : ”V7{}PhotoshopElements-EMT12-Win-GM”

2013-12-09 10:48:06 [34556]  OOBELib: Supported Locales : ALL

2013-12-09 10:48:06 [34556]  OOBELib: OOBELib ValidateSerialOnline

2013-12-09 10:48:06 [34556]  OOBELib: Invalid licensing leid passed-[”V7{}PhotoshopElements-EMT12-Win-GM”].

2013-12-09 10:48:06 [34556]  OOBELib: IAL Failed to set the LicensingLEID, falling back to GM

2013-12-09 10:48:06 [34556]  OOBELib: Validate using Driver LEID : ”V7{}PhotoshopElements-EMT12-Win-GM”, App LEID : <blank>, SN : *******************************************

2013-12-09 10:48:06 [34556]  OOBELib: Failed to get system default proxy in setProxyCredentialsForIALSession

2013-12-09 10:48:06 [34556]  OOBELib: Failed to set proxy credentials for IAL session while validating serial number

2013-12-09 10:48:06 [34556]  OOBELib: HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (extURL=)

2013-12-09 10:48:06 [34556]  OOBELib: Using proxy server.

2013-12-09 10:48:07 [34556]  OOBELib: HTTP Request Status code 200.

2013-12-09 10:48:07 [34556]  OOBELib: HTTPCommunicationAgent- Return Code:[0] response size-[232] time taken-[1599.47]ms.

2013-12-09 10:48:07 [34556]  OOBELib: Got error from server-[9].

2013-12-09 10:48:07 [34556]  OOBELib: ErrDesc from server: Some unknown error has occurred. : No associated Driver LEID is present in the database..

2013-12-09 10:48:07 [34556]  OOBELib: Validate Serial status-[521] took-[1620.81]ms.

2013-12-09 10:48:07 [34556]  OOBELib: OOBELib IAL VSN unknown error occured

2013-12-09 10:48:07 [34556]  OOBELib: OOBELib IAL ValidateSerial call has failed : 521

2013-12-09 10:48:07 [34556]  OOBELib: Using Driver/ALL combination for offline/invalid SNs scenario

2013-12-09 10:48:07 [34556]  OOBELib: SN validated for AAMEE mode

2013-12-09 10:48:08 [34556]  OOBELib: OOBELib stat = 257

2013-12-09 10:48:08 [34556]  Adobe PRTK: Failed to validate the serial number

 

 

2013-12-09 10:48:08 [34556]  Adobe PRTK: Return code 14

2013-12-09 10:48:08 [34556]  Adobe PRTK: *** Adobe PRTK tool END ***

 

where SN : ******************************************* - is my serial number, I think. I changed it to * due to the security reasons.

PS. I have an internet connection.

 

What I do wrong? Can somebody help me?

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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

December 18, 2013, 1:42 pm
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I'm also getting the Return Code 14 on this.  It looks like it's working for a few people but not others.  Any other suggestons?

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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

December 19, 2013, 11:26 am
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I had to remove the quotation marks around the leid name to get rid of the return code 14, now I'm getting a return code 0.  I used this:

 

adobe_prtk.exe --tool=VolumeSerialize --generate --serial="xxxx-xxxx-xxxx-xxxx-xxxx-xxxx" --leid=V7{}PhotoshopElements-EMT12-Win-GM --regsuppress=ss

 

It's still popping up and asking me to sign in with an Adobe ID though, but now I'm able to close that window and use the photo editor.  Before it wouldn't even let me use it if I didn't sign in.

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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

March 12, 2014, 7:23 am
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Eric_D, did you manage to get rid of the login screen? I'm facing the same issue.. I've tried to set DISABLEOLSFEATURES=1 in setup.ini, but that didn't do the trick.

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Re: Silent install and activation of 50x copies of PhotoShop Elements 12 TLP

March 20, 2014, 11:07 am
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Can someone please clarify whether the adobe_prtk.exe commands are meant to be run on each client, i.e. as part of an installation script? Or do I somehow serialize the installation media?

 

Neither the instructions at http://helpx.adobe.com/photoshop-elements/kb/photoshop-element-12-sile nt-install.html or in this thread make this clear.

 

If, in fact, these commands are meant to be run on each client as part of the install script, how do I programmatically determine whether the activation has completed successfully? If someone can provide a sample installation script which implements some reasonable error handling, that would be helpful.

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